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Welcome to the F Jackets chat support!

Frequently Accessed Links

FAQ Categories

Product exchanges are accepted within 30 days of the delivery date. You can apply for an exchange at our Exchange Portal.

Ensure the item is unworn, with all tags attached, and in its original packaging.

Once we receive the returned item in our warehouse, you will receive the exchange's tracking number in 4-6 business days.

You may choose a different item or opt for store credit for future purchases.

You can apply for a return at our dedicated return portal. Visit here.

Product returns require the item to be in original condition, unworn, with all tags in place, and still in its original packaging. Read in detail here

You can return products bought with FJackets Pay credit in accordance with our standard policy.

Certainly! If you accidentally order the wrong size or color, you can return the item as long as it's in its original condition with all tags intact.

FJackets Pay, our special store credit offering, simplifies returns and rewards you with an additional $20 when you choose store credit for your return.

To access FJackets Pay credit, simply use our Return Request Portal. It never expires and is usable for store purchases at any time.

You can apply your FJackets Pay credit during sales or promotions, and there's no maximum limit per transaction.

Refunds are processed upon receiving the returned item and generally take 4-7 days to be issued to your original payment method.

You maintain the right to exchange the item until your refund is processed. Get in touch with us through email for further guidance.

If the refund has not appeared as expected, kindly contact us. We're here to investigate and address any potential delays.

We offer free shipping for all items. Standard delivery takes up to 4-8 business days, while Prime Products can be delivered within 3-5 days.

To update your shipping address, please contact our support team at [email protected] before the item is shipped. Once the item is dispatched, address changes cannot be accommodated.

You'll be notified via email with tracking details when your order is shipped., or you can track your order here.

If your package goes missing or is stolen, contact the courier, file a complaint, and forward the complaint number or receipt to us via email for investigation.

We offer a convenient checkout experience by accepting credit cards, PayPal, Visa, American Express, Discover, Google Pay, and Apple Pay.

Your payment information is securely handled. We use encryption and follow the latest protocols to safeguard it.

Choose your jacket size by referring to the size chart on the product page, and utilize the provided video guide for measuring your chest or bust size.

You can modify the size of your item as long as it hasn't been shipped yet.

Our experts are here to offer free sizing assistance via email and Chat.

To utilize your reward points, simply log in to our reward portal and redeem your points.

You'll earn 7 points for every dollar spent on our platform.

As soon as you reach 2000 points, you can instantly convert them into a voucher for redemption during the checkout process."

All prices are in CAD. Copyright 2024 FJackets. Sitemap