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Seamless Exchange Support :

No need to worry if the item doesn't fit! Our sizing experts are ready to empower you with complimentary fitting guidance and provide a free return label, guaranteeing your complete satisfaction.



Fjackets Pay

We've introduced FJackets Pay – a unique store credit option on the demand of our audience. When returning within the policy timeframe, you can choose this option. The best part? FJackets Pay has no expiry date, so you can use it at your convenience. Share the love by using this credit for your friends and family, too, anywhere you please. It's all about putting you in control!

Benefits of FJackets Pay

  • Get an instant $20 reward and your complete order amount as a voucher.
  • Get a free return label to avoid the return hassles and shipping costs.
  • You can use it anytime with no expiration worries.

Conditions for Eligibility:

  • You can request anything displayed on our website using FJackets Pay.
  • You have to use the same email that was mentioned in your previous orders.
  • You can pay the balance with other accepted methods if the purchase price exceeds your FJackets pay credit.

Please note that the store credit option cannot be changed to a refund. Enjoy your shopping with FJackets Pay!


Freqently Asked Questions

Can I use my FJackets Pay credit on any item, or are there restrictions?
If you've chosen store credit as your refund option, we'll provide you with an FJackets Pay Voucher. Your voucher can be redeemed anytime for future purchases from our store.
How do I know if I have FJackets Pay credit available?
Keep an eye out during the checkout process, where your available FJackets Pay credit will be displayed for easy tracking. You can also send us an email for further assistance.
Is a minimum order amount required to use FJackets Pay credit?
Great news! There is no minimum order amount when using your FJackets Pay credit, allowing you to use it for any purchase.
What if I've lost the FJackets Pay voucher code or email associated with my previous orders? Can I still use FJackets Pay?
If you've misplaced your FJackets Pay voucher code or have issues with the associated email, simply reach out to us via email. We're here to assist you promptly.
Are there any restrictions on using FJackets Pay for international orders?
You can take advantage of your FJackets Pay credit for both domestic and international orders. If you need assistance, please don't hesitate to email us.
How do I apply FJackets Pay to my order?
Simply add your desired item to your cart and, during checkout, use the FJackets Pay coupon code to enjoy immediate savings.

Returns & Refunds policies

Take control of your shopping experience with our seamless returns and exchanges. If you're not satisfied or your items arrive damaged, utilize our self-serve return portal within 30 days of delivery. Your satisfaction is our priority, and we've made it easy for you.

Before starting a return, ensure the item is unused and in its original condition with all tags. We inspect items; damaged ones may not qualify for a refund or exchange.

Postage & packaging discrepancies

At FJackets, we provide convenient shopping with free shipping on all orders, and we simplify returns with prepaid labels, although return shipping costs are the responsibility of our valued customers.

Color Discrepancies :

Color variations may occur due to differences in screen resolutions. We recommend evaluating the item's color on multiple screens before making return decisions. Your satisfaction is our top priority.

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Eligibility Conditions (if you received a damaged item)

For prompt assistance with discrepancies, defects, or transit damage, please notify us within 3 days of delivery, accompanied by clear images of the entire product. Regrettably, reports beyond this timeframe may not be addressed.

Self Service Returns / Exchanges:

If you are looking to return/exchange an item, our self-serve portal is here to streamline the process. Your satisfaction means the most to us. Let's make it effortless.

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Exchanges

We have made it more accessible and user-friendly. Click Here & exchange at your own pace without the need to connect with our support team.

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Sizing

Elevate your shopping experience with our sizing specialists. messenger chat with us or Email us to access tailored sizing guidance.

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Sizing Assistance

Contact our support team beforehand if you need help with sizing and want to buy two different sizes for trial purposes. Our customer service will help you find the perfect size.

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Cancellation of Order

Order cancellation is acceptable as long as the product is not shipped. However, once the product has been dispatched, the customer has to receive it in order to initiate the return process. Refund will not be issued to people who refuse to accept the parcel.

Still have questions?

Send us an email: support@fjackets.com or messenger chat with us