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Return & Exchange policy

Returns and Exchange Policy:


We are committed to offering our customers the most trendy, innovative, and flawless products worldwide. Each product goes through multiple stages of inspection to ensure it meets our quality standards. However, we understand that certain circumstances may require return; if the ordered product does not meet the expectation or arrives damaged, you can initiate the return process:

Sizing:

Our website provides size selection assistance, as well as a detailed size chart against each product. Size charts have been added for user convenience. However, if you are still not satisfied with the size of the received product, please write to us with the request of return at support@fjackets.com.

In case you're need assistance about the sizing and are willing to purchase two different sizes for trial purposes, make sure you contact our support team beforehand. Our Customer service will help you find the perfect size.

Color:

Color of the product may appear slightly different to some people due to difference in their screen resolution.

Cancellation of Order:

Order cancellation is acceptable as long as the product is not shipped. However, once the product has been dispatched, the customer has to receive it in order to initiate the return process. Refund will not be issued to people who refuse to accept the parcel.

Exchanges:

If you're considering the replacement of the received product with any other product in our store or a different size of the same article, kindly contact our support team at support@fjackets.com 

Refunds:

Our flexible return policy allows customers to return the product right up-to 30 days starting from the date when product is delivered.

Before Initiating return, make sure that the product is unworn with all the tags attached. Our return processing team will check the item before approving it. (Damages occur by the customer, or used products will not be entertained for the refund)

In case the product is somehow damaged during the shipment, the customer has to e-mail us with the issues specifying the extent of the damage.

We believe satisfying our customers is important to us. Therefore, due to any issues, if you are considering the return, then kindly send us an e-mail at support@fjackets.com along with details about your product. 

Postage and Packaging:

We offer free shipping at our own cost; therefore, we are unable to offer free prepaid shipping labels to customers who are willing to return their products. 

In the case of a return, please send us an e-mail at support@fjackets.com prior to returning the product to ensure you are dispatching your return merchandise to the correct location.