1. Delivery Time and Guarantee
Delivery of the jacket will be mostly in 7-9 working days. We will notify you by email as soon as your order is shipped. This notice will give you an estimate of the number of days within which your order will arrive. In case your delivery is delayed beyond specified time you are advised to contact us by email.
You can contact us by email with all the details regarding the delivery that is taking longer than the shipping notice estimate, We will get back to you with the courier's tracking number for the shipment and the directions for using this number to learn the status of your shipment.
If the courier is unable to locate your shipment and give you an expected delivery date, the delivery guarantee for Film Jackets will take into effect.
2.How shipments are made
Our warehouse is located overseas and hence all shipments and Rugs originate from there and are flown to their respective destination.
Express shipment DHL and FedEx are employed for shipping all orders. Express shipment means that the consignment is traceable and can be tracked. During this entire stretch, it is possible to track the package, with the courier tracking number provided by the express shipment company. The courier tracking number is provided by Leather Icon, once your parcel is shipped. This facility helps you to keep a close-watch on the movement of your shipment, towards its final destination. The entire shipping process is traceable; hence the customers can get their parcels right at their door-step as per their convenience and without any hassles.
In case it is not possible for you to sign and collect your shipment at the probable date of arrival of your shipment, you can certainly leave a note on the door directing delivery to a neighbor, who can sign for the package on your behalf.
If no one can sign for the delivery on your behalf, Express courier will leave a note with shipment number and a contact number so that you can call them and arrange for the delivery. It is to be noted that, we do not make delivery at Post office box.
3. Notices You Will Receive
When you first place your order you will receive notice, acknowledging the receipt of your order thereby sending you a copy of your detailed invoice.
In case you do not receive these notices, then it should be taken granted that your order was not registered into our system, hence it cannot be processed and shipped.
4. If delivery is late?
If for any reason your order fails to arrive or it is unable to locate your shipment, the credit will be charged back to your credit card, equal to the amount of your purchase, or a replacement shipment will be sent to you.
If you intimate us by email about the delivery that is taking longer than the shipping notice estimate, we will get back to you with the courier's tracking number for the shipment and directions for using this number to learn the status of your shipment.
5. When to expect Delivery
We will send you an email as soon as the order is shipped and inform the tracking details. The information helps you to keep yourself updated with the latest progress of shipment.
This notice tells you the date we shipped your order, and also expected delivery date within 4-5 working days. Delivery is almost always in less time than this.
6. In Case of Damage/Defect
If, for any reason, you get any product from Fjackets that is damaged then you can contact us within the first 7 days.