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Extended Holiday Returns

Items purchased between Nov 15th to Dec 31st, 2023 can be returned until Jan 15th, 2024.

Effortless Exchanges with Fitting Experts:

Make your exchange experience even better with our exclusive service if you're not happy with how the jacket fits. Our dedicated fitting experts are here to provide you with invaluable guidance on achieving the perfect fit as your satisfaction is what matters most.

Our Return Policy

We are committed to offering our customers the most trendy, innovative, and flawless products. However, if the product does not meet or fits as per your expectation or arrives damaged, you can initiate the return/exchange process via our dedicated return portal within 60 days starting from the date of delivery.

Note:

Before initiating a return, ensure that the product is unworn with all the tags attached. Our return processing team will check the item before approving it. (Damages occur by the customer, or used products will not be entertained for the refund)

Report:

If you find any dissimilarity, defect, or damage that may cause in transit, please let us know within 3 days so we can resolve the situation. We cannot offer a resolution if the customer fails to inform us within the mentioned period.

Fjackets Pay

Introducing FJackets Pay: Your Store Credit Option for Hassle-Free Returns and Future Purchases!
Enjoy the convenience and flexibility of FJackets Pay, our exclusive store credit option that allows you to return, and a simple way to make future purchases at FJackets!

Benefits of FJackets Pay

Enjoy an instant reward with an extra £15 added to your credit.
Utilize your credit on any desired product at any time.
Store credit has endless flexibility, no worries about the expiration date.

How to Apply for FJackets Pay?

To get Fjackets Pay credit, please submit your application from our dedicated return portal

How to Apply FJackets Pay on your order?

Add the item to your cart you are interested in.

At checkout, apply the FJackets Pay coupon code for instant savings.

Conditions for Eligibility:

FJackets Pay credit can be used to purchase any product from our website.
Make sure to use the same email as used for previous orders.
No worries if the total purchase amount exceeds the store credit value, you can pay the remaining balance with other accepted payment methods.

Note: The selection of store credit can't be changed to a refund.

Color

The product's color may appear slightly different to some people due to differences in their screen resolution.

Postage and Packaging

We offer free shipping at our own cost. We do not offer prepaid shipping labels or postages to customers who are willing to return their products.

Self Service Returns / Exchanges:

If you are looking to return/exchange an item, our self-serve portal is here to streamline the process. Your satisfaction means the most to us. Let's make it effortless.

Exchanges

We have made it more accessible and user-friendly. Click Here & exchange at your own pace without the need to connect with our support team.

Sizing

Elevate your shopping experience with our sizing specialists. messenger chat with us or Email us to access tailored sizing guidance.

Sizing Assistance

Contact our support team beforehand if you need help with sizing and want to buy two different sizes for trial purposes. Our customer service will help you find the perfect size.

Cancellation of Order

Order cancellation is acceptable as long as the product is not shipped. However, once the product has been dispatched, the customer has to receive it in order to initiate the return process. Refund will not be issued to people who refuse to accept the parcel.