Looking to return or exchange?

If you need to return or exchange an item, we'll help you get started. Just have your order number ready. You can find that number in your order confirmation email.

Our Return Policy

We are committed to offering our customers the most trendy, innovative, and flawless products. However, if the ordered product does not meet your expectation or arrives damaged, you can initiate the return process.

Our flexible return policy allows customers to return/exchange the product right up to 30 days, starting from the date when product is delivered.

Before initiating a return, ensure that the product is unworn with all the tags attached. Our return processing team will check the item before approving it. (Damages occur by the customer, or used products will not be entertained for the refund)

Kindly Note

If you find any dissimilarity, defect, or damage that may cause in transit, please let us know within 3 days so we can resolve the situation. We cannot offer a resolution if the customer fails to inform us within the mentioned period.

Fjackets Pay

Introducing FJackets Pay: a convenient refund option that brings flexibility and freedom! Say goodbye to limitations and enjoy hassle-free returns, plus a simple way to use store credit for future purchases at FJackets.

Benefits of FJackets Pay

Enjoy an instant reward with an extra £10 added to your credit.
You can utilize your credit on any desired product anytime.

How to Apply for FJackets Pay?

Simply add your desired items to the cart, then apply the FJackets Pay Voucher at checkout for instant savings.

Customers must meet the following conditions to qualify for Fjackets Pay credit. Compliance is mandatory for eligibility.

Credit can be used to buy any product.
Please use the same email address as your previous order.
The store credit will be deducted from the total purchase amount.

Note: In case the total purchase amount exceeds the store credit value, customers can pay the remaining balance with other accepted payment methods.

Color

The product's color may appear slightly different to some people due to differences in their screen resolution.

Postage and Packaging

We offer free shipping at our own cost; therefore, we are unable to offer free prepaid shipping labels to customers who are willing to return their products.

In the case of a return/exchange please send us an e-mail at support@fjackets.com or chat us via messenger prior to returning the product to ensure you are dispatching your return merchandise to the correct location.

Exchanges

If you're considering the replacement of the received product with another article or a different size than the one you ordered, contact our support team.

Sizing

Our website provides size selection assistance and detailed size charts. If you're still not satisfied with the size, you can contact our customer support support@fjackets.com or chat us via messenger

Sizing Assistance

Contact our support team beforehand if you need help with sizing and want to buy two different sizes for trial purposes. Our customer service will help you find the perfect size.

Cancellation of Order

Order cancellation is acceptable as long as the product is not shipped. However, once the product has been dispatched, the customer has to receive it in order to initiate the return process. Refund will not be issued to people who refuse to accept the parcel.